Royal711 Privacy Policy – Malaysia Member Data Protection

1Introduction & Our Commitment

Royal711 takes your privacy seriously. We understand that when you create an account on our platform, you are entrusting us with valuable personal information — and we do not take that trust lightly. Royal711's entire data protection framework is built on one simple principle: your data belongs to you, and we are simply its custodians.

This Privacy Policy transparently and honestly sets out what happens to your data from the moment you first interact with Royal711 — from initial registration, through every gaming session, to your final withdrawal. We have written this policy in plain language that anyone can understand, not in legal jargon deliberately designed to confuse.

2Personal Data We Collect

Royal711 only collects data that is genuinely necessary to provide our services safely and effectively. We do not collect data indiscriminately or retain information that is irrelevant to the platform's functions. The following are the categories of data we may collect from you:

Registration & Identity Data:

• Full name as it appears on your MyKad or official Malaysian identity document
• An active Malaysian phone number (for OTP verification and communications)
• An active email address (for account notifications and official communications)
• Date of birth (for minimum age verification of 18 years)
• Passwords encrypted using a secure hashing algorithm

Financial & Transaction Data:

• Malaysian eWallet account details such as Touch 'n Go, GrabPay, Boost, ShopeePay, or DuitNow that you use for deposits and withdrawals
• Bank account details for FPX processing via Maybank2u, CIMB Clicks, or any other Malaysian bank of your choice
• A full record of all deposit and withdrawal transactions including date, time, and amount in Malaysian Ringgit (RM)
• Betting history, winnings, and bonus usage within the Royal711 platform

Technical & Usage Data:

• IP address, device type, operating system, and browser type
• Login session data including time, approximate location, and session duration
• In-platform activity such as games played, categories browsed, and features used
• Cookie data and session identifiers to maintain account security and improve your experience

Identity Verification (KYC) Data:

• A copy of your Malaysian MyKad or passport where identity verification is required by Royal711
• A selfie or facial photo to verify your identity for withdrawal requests that exceed a certain threshold
• Supporting financial documents where required to comply with anti-money laundering (AML) obligations

3How Royal711 Uses Your Data

The data we collect is used solely for purposes related to delivering Royal711's services and ensuring platform security for all members. Royal711 never uses your data for unrelated purposes or for anything you have not consented to.

If royal711 intends to use your data for any new purpose not listed above, we will notify you in advance and obtain your consent before doing so. You have the right to decline such new uses of your data without affecting your existing account or services.

4Sharing Data with Third Parties

Royal711 does not sell, rent, or share your personal data with third parties for their own marketing purposes. This is an absolute commitment on our part. However, there are limited situations where royal711 may need to share your information with certain parties, solely to enable us to provide services to you:

Payment Service Providers: To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, CIMB Clicks, or any other Malaysian payment method of your choice, the necessary transaction information will be shared with the relevant payment service provider. This information is limited strictly to what is required to complete the transaction.

Game Providers: Royal711 works with internationally licensed game providers to deliver slots, live casino, and other games. These providers may receive the minimum technical data required to deliver and display games on your device. They do not receive your personal identity or financial data.

Legal Requirements: Royal711 may be required to disclose certain information to Malaysian authorities if directed by a court order, regulatory body, or qualified law enforcement agency. In such cases, we will do so strictly to the extent required by applicable law and no further.

5Data Security Measures

Protecting your data is Royal711's highest technical priority. We continuously invest in security infrastructure to keep your data safe from both external and internal threats. Below are the key security measures we have in place:

• 256-bit SSL Encryption: All communications between your device and Royal711's servers are encrypted using 256-bit TLS/SSL — the same standard used by Malaysia's leading banking institutions. This means data in transit cannot be read by any party intercepting the connection.
• Data-at-Rest Encryption: Sensitive data stored in our databases — including eWallet account information, card numbers, and KYC documents — is encrypted at rest using industry-grade encryption algorithms.
• Strict Access Controls: Only royal711 staff who require access to specific data to perform their duties are permitted to access it, subject to strict permission controls. All access to sensitive data is logged and monitored.
• Two-Factor Authentication: The account login process is protected by OTP verification sent to your registered Malaysian mobile number, adding an extra layer of security on top of your password.
• 24/7 Security Monitoring: Royal711's systems are continuously monitored to detect any unusual activity, unauthorised access attempts, or other security threats. Any incidents are addressed promptly.
• Regular Security Audits: Royal711 conducts regular security assessments and penetration testing by independent security experts to ensure effective, up-to-date protection against ever-evolving threats.

Although Royal711 takes all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You also play an important role in keeping your account safe — always use a strong, unique password, never share your login details with anyone, and contact us immediately if you suspect any suspicious activity on your Royal711 account.

6Cookie Policy

Royal711 uses cookies and similar tracking technologies to ensure the platform functions correctly, enhance the user experience, and understand how members interact with our platform. Cookies are small text files stored on your device when you visit the Royal711 platform.

Essential cookies are required for the royal711 platform to function securely and cannot be disabled without affecting core features such as login. For analytics and marketing cookies, you can manage your preferences through your browser settings. Please note that disabling certain cookies may affect your experience on the platform.

7Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Royal711's internal policies, you have several important rights regarding the personal data we hold about you. We fully respect these rights and provide straightforward mechanisms for you to exercise them.

To exercise any of the rights above, contact the royal711 support team via 24/7 in-platform live chat or by email at support@royal711.biz. We will verify your identity before processing any data-related request to ensure your account remains secure.

8Data Retention Period

Royal711 does not retain your personal data longer than necessary. Retention periods are determined by operational requirements, legal obligations, and legitimate security interests. The following are general data retention guidelines at royal711:

• Active Account Data: For as long as your account remains active and you continue using the Royal711 platform, your core account data will be retained to ensure uninterrupted service.
• Financial Transaction Records: Records of all deposits, withdrawals, and wagers are retained for a minimum of 7 years in accordance with applicable Malaysian financial and tax regulations.
• KYC Documents: Identity verification documents (MyKad, passport, selfie) are retained for the duration of the active account plus 5 years after account closure, in line with Malaysia's AML compliance requirements.
• Security Log Data: Access logs and security logs are retained for 12 months to support investigations in the event of a security incident.
• Customer Support History: Conversation records with the Royal711 support team are retained for 3 years to facilitate reference should an issue recur or a dispute arise.
• Data After Account Closure: Following account closure, most of your personal data will be deleted within 90 days, except for data that must be retained by law, such as financial transaction records.

Once the retention period expires, royal711 will delete or anonymise your data in a secure and permanent manner, ensuring it cannot be recovered or linked back to your identity.

9Links to Third-Party Services

The Royal711 platform may contain links to third-party services such as Malaysian payment providers (Touch 'n Go eWallet, GrabPay, DuitNow, and others), each with their own privacy policies. When you click a link to a third-party site or service, you are leaving Royal711's controlled environment and our Privacy Policy no longer applies.

Royal711 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each third-party service you use before providing them with any personal information. This includes the Malaysian eWallet providers you use to deposit into your Royal711 account.

10Contact Us & Policy Updates

If you have any questions, concerns, or complaints about how royal711 handles your personal data, or if you wish to exercise any of the rights outlined in this Privacy Policy, please contact us via:

• 24/7 Live Chat: The fastest way to reach Royal711's data protection team — available within the platform at any time.
• Email: support@royal711.biz — for inquiries that require documentation or a written record. We aim to respond within 48 business hours.

Royal711 reserves the right to update this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or updated industry standards. Whenever the Privacy Policy is significantly updated, we will notify you via an in-platform notification and/or your registered email address at least 14 days before the changes take effect.

Continued use of the Royal711 platform after a policy update takes effect constitutes acceptance of the revised policy. If you do not agree with any changes, you may close your account and we will process the withdrawal of your remaining balance in accordance with Royal711's standard procedures.